Sales Terms and Conditions

1.      THE PARTIES

1.1         Amron International, Inc. located at Vista, California USA is the Seller. The party referred on the document attached hereto, to whom the goods and or services are sold to, is the Purchaser.

2.      SHIPPING TERMS

2.1         Unless otherwise specified, all orders are shipped Incoterms® FCA (Free Carrier) at Vista, California USA.  Transfer of ownership and risk of loss occurs when goods are loaded on to the Purchaser’s specified carrier or when goods are at the Purchaser’s disposal and ready for unloading at a named place.  For more information on Incoterms®, go to https://www.trade.gov/know-your-incoterms

2.2         The Seller is responsible for obtaining export licenses or other necessary government authorization when directly exporting goods abroad to the Purchaser or to the Purchaser’s freight agent.  The International Purchaser is required to fill out required U.S. Government Export Documents supplied by the Seller upon request. The Purchaser is responsible for obtaining import licenses or other necessary authorization required for importing goods within their country or location. 

2.3         The Purchaser is responsible for the cost of shipping-carrier charges; customs fees; import duties; federal, state, local sales tax, use tax, or other regulatory fees related to the sale and return of products purchased, unless otherwise waived by the Seller.

2.4         Items will be packed carefully using standard commercial packaging, unless otherwise specified.

2.5         Amron’s primary objective is to ship orders on time.  Unfortunately, shipment dates and corresponding delivery dates are approximate and cannot be guaranteed.  The Seller will not be held liable for any damage or loss incurred by the Purchaser if goods are not delivered by the estimated shipping dates.

2.6         Unless explicitly requested by the Purchaser, the Seller will insure the shipment at the full order value.

3.      RETURN POLICY

3.1       DAMAGED SHIPMENTS

3.1.1            It is critical that shipments are inspected immediately upon receipt to verify that all items have arrived in good condition. If received with any damage, please take digital photos, save the packing material and shipping carton and notify Amron immediately.  All products, packaging, padding, and paperwork must be retained to ensure a proper investigation for damaged shipment claims. If the original packaging, padding and paperwork are not retained, the Purchaser will assume full responsibility for damages. 

3.1.2            All claims for damaged goods or shortages must be made with the carrier within seven days of occurrence.  Therefore, if your shipment was insured by Amron, you will need to notify us immediately concerning damaged equipment, packages or mis-shipments.

3.1.3            Do not return damaged or broken merchandise to Amron without a return authorization number and shipping instructions. 

3.2       RETURNS AND EXCHANGES

3.2.1            All items listed on sales documents as “Non-Cancelable/Non-Returnable” are final and will not be accepted for return.

3.2.2            The Purchaser needs to obtain a Return Material Request (RMR) number from Amron International.  Eligible products that are not listed as as “Non-Cancelable/Non-Returnable” must be returned in original containers and packaging, unused and in brand-new sellable condition within thirty (30) calendar days of delivery.

3.2.3            RMR numbers must be shown on paperwork and outer containers, otherwise they will not be accepted.  The Purchaser is to insure the return shipment at full invoice value.  If the item is lost or damaged and not recoverable as new and sellable, the Purchaser will assume full responsibility for the original invoice value due to Amron International, if unpaid.  In circumstances where a product is being exchanged, the Purchaser is responsible for the above listed costs both ways.

3.2.4            Returned or refused shipments will carry a minimum restocking fee of 25%, plus incurred freight, duties, storage costs and other related costs.  Refused Non-cancelable/Non-returnable items will incur a 100% restocking fee. 

4.      PAYMENT TERMS

4.1       NEW CUSTOMERS

4.1.1            Unless credit terms have been established, orders from new, end-user customers require prepayment with order. 

4.1.2            New Resellers, Dealers and Original Equipment Manufacturers (OEM’s) will require prepayment in the form of wire transfer, ACH, or company check.  Credit card payments will not be accepted for resellers and OEM’s, unless special authorization has been granted. 

4.2       ESTABLISHING CREDIT TERMS

4.2.1            Customers interested in establishing credit terms with Amron International, should submit a completed signed Amron Credit Application.  Please note that orders may be delayed during the credit-verification process and there is no guarantee that credit terms will be approved.

4.2.2            Orders are accepted for open-account billing to well-rated companies, government agencies and municipalities with pre-approved credit terms. Orders shipped on standard open account credit terms are due within 30 days after date of invoice/shipment.

4.2.3            In the event the Purchaser fails to fulfill payment terms or there is doubt as to the Purchaser’s financial viability at any time, Amron reserves the right to revoke open account credit terms.

4.3       NON-CANCELABLE, NON-RETURNABLE ITEMS

4.3.1            At the time of order, Seller requires a signed acknowledgment by the Purchaser and a deposit in the amount equal to the negotiated pre-payment for all items listed as “Non-Cancelable/Non-Returnable”. 

4.4       PAYMENT METHODS

4.4.1            Bank Wires– All payments made via wire transfer must be made in U.S. Dollars. Fees associated with wire transfers must be paid by the Purchaser.  Call or email Amron to obtain bank account information.  *Please do not use the online payment bank account number for wires.

4.4.2            Online Payments– ACH (US Only)- Amron only accepts online ACH payments within the United States.  Submit payment to JP Morgan Chase, 6988 El Camino Real, Carlsbad, California 92009, USA.  Bank Account*: 962333800, Routing/ABA: 322271627.  *This account number cannot be used for wires.

4.4.3            Credit Cards– Amron accepts credit card payment by MasterCard, Visa, American Express, Discover and PayPal. 

4.4.4            Checks– Amron prefers the safety and efficiencies of electronic payments, but will accept company checks.  Amron will only accept personal checks for prepayments only.  Personal and business prepayments by check are deposited and the funds will be held until the checks have cleared the bank, which can take up to 10 business days.   Mail checks to Amron International, Inc. at 1380 Aspen Way, Vista, California 92081-8349 USA 

4.5       PAST-DUE ACCOUNTS, RETURNED CHECKS

4.5.1            Past due accounts are subject to a service charge of 1.5% per month (18% per annum), plus attorney fees and cost of collection.  There will be a $35.00 handling charge on all non-sufficient-funds checks.  Account-standing may be jeopardized without extenuating circumstances.

5.      WARRANTIES AND CERTIFICATES

5.1       AMRON INTERNATIONAL PRODUCTS

5.1.1            Amron warrants that its manufactured products are free from defects in material and workmanship under normal use and service, as described in all literature covering the products for periods specified in Amron’s documentation.  Amron’s obligations under this warranty are limited to the repair of, or replacement of materials at Amron’s discretion.  This warranty shall not cover defects which are the result of misuse, inadequate maintenance, negligence, accident, repair or alterations.

5.2       OTHER MANUFACTURER’S PRODUCTS

5.2.1            For products not manufactured by Amron International, the manufacturer’s warranty is extended to the Purchaser. Seller expressly limits its guarantees and warranties to those extended and allowed by the manufacturing company. If you need a copy of the manufacturer’s warranty for a product purchased from Amron International, please contact your Account Manager or visit the manufacturer’s website for more information. In some cases, you may be able to access the warranty information from the product detail page on www.amronintl.com.  Seller will, at its option, either replace the goods sold or refund the purchase price should a product defect be brought to our attention.

5.3       CERTIFICATES

5.3.1            Manufacturers’ Test Certificates, Certificates of Conformance, etc. must be requested at time of order.  Certificates requested after the order has been processed may not be available or may be subject to additional fees.

6.      LIMITATION OF LIABILITY

In no event, shall the Seller be liable to the Purchaser or any third party for any incidental or consequential damages including without limitation personal injury—including death— injury to property, indirect, special, punitive, or exemplary damages for loss of business, loss of profits, damages for loss or corruption of data or cyberattacks, loss of goodwill or business reputation, or business interruption arising out of or connected in any way to the goods or for any claim by any third-party, even if Seller has been advised of the possibility of such damages.  The total liability of Seller to Purchaser for all damages, losses, and causes of action, if any, whether in contract, tort, including negligence, or otherwise, shall not exceed the total purchase price paid by the Purchaser to Seller for the goods.  No action, regardless of form, relating to this contract, may be brought more than 2 years after a claim arose.

7.      CORPORATE INFORMATION

          DUNS: 08-600-3852                                      SAM Registered Current                         GSA Contracts:        GS-07F-9232S
          Cage Code: 6S753                                         Woman-Owned Small Business                                                GS-03F-0089T
GS-21F-0219W


SLS-POL-005 REV 9.0 RELEASED SEPTEMBER 14, 2021