Customer Sales Terms and Conditions Policy
1. PAYMENT TERMS
1.1 NEW ACCOUNTS:
Orders from new customers require prepayment in the form of MasterCard, Visa, American Express, Discover, wire transfer, ACH, or company check unless credit terms have been established.
If you are interested in establishing credit terms with Amron, you will need to send a completed and signed Amron Credit Application Form. Please note that orders may be delayed during the credit verification process and there is no guarantee that credit terms will be approved.
1.2 NET 30 DAY TERM ORDERS:
Orders are accepted for open billing to well-rated companies with preapproved credit terms, government agencies and municipalities. Standard open account terms are Net 30 Days after date of invoice/shipment.
In the event the company fails to fulfill previous payment terms or Amron has doubt at any time as to the company’s financial responsibility, Amron reserves the right to revoke open credit terms.
1.3 PERSONAL CHECKS:
Amron will accept personal checks for purposes of prepayment only. Personal checks are deposited and the funds are held until the checks have cleared the bank.
1.4 MINIMUM BILLING:
Amron has a $50.00 minimum order policy for all orders.
1.5 PAST DUE ACCOUNTS / RETURNED CHECKS
Past due accounts are subject to a service charge of 1.5% per month (18% per annum), plus attorney fees and cost of collection.
There will be a $35.00 handling charge on all non-sufficient-funds checks. Account standing may be jeopardized without extenuating circumstances.
2. PAYMENT INFORMATION
Mail - Please remit payment to Amron International, Inc. at 1380 Aspen Way, Vista, California 92081-8349 USA
Online Payments - ACH (US Only) - Amron only accepts online ACH payments within the United States. Submit payment to MUFG Union Bank N.A., 4660 La Jolla Village Dr, Suite 400, MC S-420, San Diego, California 92122, USA. Bank Account*: 95216022, Routing/ABA: 021052053. *This account number cannot be used for wires.
Bank Wires - All payments made via wire transfer must be made in U.S. Dollars. Fees associated with wire transfers must be paid by the customer. Call or email Amron to obtain bank account information. *Please do not use the online payment bank account number for wires.
3. CERTIFICATION REQUIREMENTS AND SPECIAL ORDER PAYMENT TERMS
Manufacturers Test Certificates, Certificates of Conformance, etc. must be requested at time of order. Certificates requested after the order is processed may not be available or may be subject to additional fees.
Amron requires a signed acknowledgment and a deposit in the amount equal to the negotiated pre-payment for all non-cancelable/non-returnable items at time of order. Delaying payment will delay your order.
4. PACKAGING, SHIPPING, HANDLING, CUSTOMS, DUTIES AND TAXES
Customers are responsible for the cost of shipping, handling fees, customs, duties, and applicable taxes related to the sale and return of products unless pre-negotiated with your Account Manager.
Packaging will be standard commercial packaging unless otherwise specified.
Country of ultimate destination must be listed on the order.
5. RETURN POLICY
5.1 DAMAGED SHIPMENTS
Inspect your order immediately upon receipt to verify that all items have arrived in good condition. If an item arrives in damaged, please take digital photos, save the packing material and shipping carton and notify Amron immediately. All products, packaging, padding, and paperwork must be retained to ensure a proper investigation and damaged shipment claims. If the original packaging, padding and paperwork are not retained, the buyer will assume full responsibility for damages.
Do not return damaged or broken merchandise to Amron unless you receive a return authorization number. All claims for damaged goods or shortages must be made with the carrier within seven days of occurrence. Therefore, if your shipment was insured through Amron, you will need to notify us immediately concerning damaged equipment, packages or misshipments.
5.2 RETURNS / EXCHANGES
To facilitate an easy and efficient return or exchange experience, please refer to the following guidelines:
- Obtain a Return Material Request (RMR) number from Amron’s Repair and Return Coordinator or your Account Manager.
- RMR numbers must be shown on paperwork and containers, otherwise they will not be accepted.
- Products must be returned within thirty (30) calendar days of receipt of shipment in original containers, unused and in sellable condition;
- The customer is responsible for the cost of return shipping, handling charges, customs duties, and other related costs.
Note: In the case a product is being exchanged, the customer is responsible for all of the above listed costs both ways.
- A 25% restocking fee will apply.
- All sales are final for items listed as non-cancelable / nonreturnable and will not be accepted for return.
5.3 REFUSED SHIPMENTS
Refused shipments may carry a minimum restocking fee of 25%, depending on the product, plus incurred freight and storage costs. Non-cancelable / Non-returnable items will incur a 100% restocking fee.
6. WARRANTY INFORMATION
6.1 AMRON MANUFACTURED PRODUCTS
Amron warrants that its manufactured products are free from defects in material and workmanship under normal use and service, as described in all literature covering the products for periods specified in Amron’s documentation. Amron’s obligations under this warranty are limited to the repair of, or replacement of materials at Amron’s opinion. This warranty shall not cover defects which are the result of misuse, negligence, accident, repair or alterations.
6.2 AMRON DISTRIBUTED PRODUCTS
For products not manufactured by Amron, the manufacturer’s warranty is extended to the buyer. Amron expressly limits its guarantees and warranties to those extended and allowed by the manufacturing company. If you need a copy of the manufacturer’s warranty for a product purchased from Amron, please contact your Account Manager or visit the manufacturer’s website for more information. In some cases, you may be able to access the warranty information from the product detail page on www.amronintl.com.
Amron will, at its option, either replace the goods sold or refund the purchase price should a product defect be brought to our attention.
7. COMPANY INFORMATION
- Tax ID: 95-3381309
- DUNS: 08-600-3852
- Cage Code: 6S753
- GSA Contracts: GS-07F-9232S, GS-03F-0089T, GS-21F-0219W
- Comments: SAM Registration Current, Woman-Owned Small Business