Online Shipping Information
Shipping rates are calculated in real time based on the shipping options you select, the products you are purchasing and where they are shipping to. Whenever possible, we ship orders via UPS. Our policy is to strive for the best possible combination of price and service for your shipment. Shipping delays may occur during busy periods including Christmas holidays. At checkout, you will be prompted to choose a shipping method and your total shipping charges will automatically compute during checkout prior to the completion of your order. Alternative shipping methods and/or freight carriers should be specified at time of order. PO Box orders are not eligible for shipment with UPS.
Most orders are shipped within 48 hours of online placement providing items are in stock. Orders placed by 2pm (PST) Monday-Friday are eligible for that day's overnight or 2-day air shipments subject to order approval and items in stock. We do not ship on weekends or holidays. Delivery estimates are calculated on business days and do not include weekends or holidays. We cannot be responsible for any delays caused by inclement weather, acts of God, customs, or any situation that is beyond our control.
SHIPPING & DELIVERY
- How can I expedite my order?
- What is free ground shipping?
- Can my order ship via USPS Priority mail?
- Can you ship to Guam and U.S. Protectorates/Insular areas?
- Can you ship to Alaska, Hawaii and Puerto Rico?
- Can you ship to a Military APO/FPO address?
- Does Amron ship hazardous materials?
- Does Amron include freight insurance?
- Is sales tax added to my order?
- Does Amron offer labeling, special packaging and notary services?
- Why is my shipment delayed?
- Can you ship to Russia?
- When does your first shipping day start?
SHIPPING & DELIVERY
How can I expedite my order?
You choose a shipping method during the check-out process. Overnight shipments will arrive the next business day (excluding weekends and holidays) after departing Amron. 2-day air shipments arrive two business days after departing Amron. On-time delivery for both methods is guaranteed by UPS. We will do our best to accommodate last minute and expedited orders.
What is free ground shipping?
Occasionally, Amron will sell products that fit within the parameters of free shipping promotions, established either by Amron or the manufacturer of the product. Products associated with a free shipping promotion will receive free UPS Ground delivery for destinations within the 48 contiguous states. UPS Ground shipments are usually delivered within 5 business days from the time of shipment. Please keep in mind these shipping times are estimates and are calculated from the time the shipment leaves our warehouse. Oversized, hazardous and heavy items are not included. These free shipping promotions are valid for retail customers only and apply to complete shipments only. Resellers, Dealers, and Distributors are not part of the "Free Shipping" Promotion. Government customers should contact an Amron sales representative at (877) 462-6700 or (760) 208-6500 for more information.
Can my order ship via USPS Priority Mail?
Amron can ship your order via USPS Priority mail and items are usually delivered within 2 – 3 business days from the time of shipment. Please keep in mind these shipping times are estimates and are calculated from the time the shipment leaves our warehouse. Packages cannot exceed 70 lbs. Oversized and hazardous items cannot be shipped via USPS.
Can you ship to Guam and U.S. Protectorates/Insular Areas?
Amron can ship orders to Virgin Islands (U.S.), Guam, American Samoa, Marshall Islands, Northern Mariana Islands , Micronesia and Palau via UPS or USPS. Estimated delivery time is 3 - 5 business days however some destinations may take longer.
Can you ship to Alaska, Hawaii and Puerto Rico?
Amron can ship orders to Alaska, Hawaii and Puerto Rico via UPS or USPS. Estimated delivery time is 3-5 business days however some destinations may take longer.
Can you ship to a Military FPO/APO address?
Orders can be shipped to a Military APO or FPO address via priority mail. Your order will be shipped to the U.S. military post office. The U.S. military post office has control over the shipment and delivery time to the final APO/FPO destination. Delivery time estimates are 5 -10 business days from date of shipment, and some destinations may take up to 45 days. Please be aware insurance and tracking is NOT offered on these shipments. You are shipping at your own risk. Amron International is not responsible for any costs associated with uninsured shipments. Packages cannot exceed 70 lbs. Oversized and hazardous items cannot be shipped via USPS.
How do I enter my military FPO/APO address?
When entering your billing and shipping address (can be done from your ‘My Account’ page or during the check out process) ensure you select the appropriate designation in the following fields:
- ‘City’ field, enter APO or FPO.
- ‘State’ field, use drop down menu to choose one of the following:
- Armed Forces Europe = AE
- Armed Forces Americas = AA
- Armed Forces Pacific = AP
- ‘ZIP Code’ field, enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9. Your billing address ZIP code (or home address code) cannot be used in place of a military ZIP code.
- ‘Country’ field, use the default choice of USA.
- ‘Phone’ field, we suggest entering the phone number of a family member or friend who is stateside. The field does not accept international numbers.
Does Amron ship hazardous materials?
Certain items are shipped as hazardous materials and will be handled according to DOT and IATA rules and regulations. Special handling, packaging and/or forms charges may be passed on to the customer.
Does Amron include freight insurance?
Amron adds freight insurance to all shipments unless otherwise instructed by the customer. Please note that Amron is not responsible for any costs associated with uninsured damaged shipments.
Is sales tax added to my order?
As Amron operates in California and Washington we are required by these two states’ tax codes to collect sales tax on products or products plus shipping and handling. This tax is sent to the requisite state, not held by Amron.
Does Amron offer labeling, special packaging and notary services?
For a fee, Amron provides Notarized Certificates of Origin, Logmar Bar Code Labeling and special packaging to meet higher levels of military specifications. Amron Certificates of Conformance are provided free of charge.
Why is my shipment delayed?
Some products are subject to shipping restrictions because of size, weight or multiple packages and may be delayed because of these reasons. Because of size and weight limitations, shipments may arrive in more than one package. Please wait a few days for all units to arrive before communicating with us. The number of packages shipped is indicated on shipping labels. Delivery time varies with distance and method of shipment used.
If it is necessary to inquire about a delay in the delivery of an order, please state the name and address under which the merchandise was ordered, the date shipped, description of merchandise and any special information which you might think necessary to enable us to trace the shipment with the carrier. Our customer representatives are available by calling toll-free at (877) 462-6700 or (760) 208-6500 Monday - Friday 6am - 5pm PST. If possible, please have your customer number or order number handy.
When does your first shipping day start? If you place your order by 2:00 pm PST Monday – Friday, your first shipping day would begin the next business day (this does not include Saturday or Sunday).
Example One: If you order at 11am on Monday, day one would be Tuesday.
Example Two: If you order on Friday at 11:00 am, day one would be Monday.
Example Three: If you order on Friday at 5:30 pm PST, day one would be Tuesday.
Domestic Shipments: UPS and Fed-Ex Ground deliver in 3-5 business days.
International Shipments: Can take 7-10 Business days